Accessing Support in ReviewMonk

Need assistance? ReviewMonk provides multiple ways to get help, from comprehensive documentation to direct support. Explore the options below to resolve your queries quickly.

Documentation Hub

Find answers to your questions and learn how to use ReviewMonk effectively with our extensive documentation hub.

**How to Access the Documentation Hub**

1. Navigate to the Documentation Hub:

   • Go to the Support section in the platform or visit docs.reviewmonk.com.

2. Browse or Search Topics:

   • Use the categorized sections or the search bar to find guides on:
     • Getting started.
     • Feature overviews.
     • Troubleshooting common issues.

3. Stay Updated:

   • Access the latest updates and tips for maximizing ReviewMonk’s capabilities.

Tip: Bookmark the documentation hub for quick access whenever you need help.

FAQ

Quickly resolve common queries with our FAQ section, designed to address frequent concerns.

**How to Access the FAQ**

1. Visit the FAQ Page:

   • Go to Support > FAQ in the navigation menu.

2. Search for Your Question:

   • Browse categories like:
     • Account Management.
     • Git Integrations.
     • Subscription and Billing.
     • Code Reviews.

3. Find Clear Answers:

   • Each FAQ includes step-by-step solutions and helpful links to relevant guides.

Pro Tip: Check the FAQ before reaching out to support—it’s often the fastest way to get an answer.

Contacting Support

For additional help, reach out to the ReviewMonk support team.

**How to Contact Support**

1. Open the Support Page:

   • Go to Support > Contact Support.

2. Submit a Support Ticket:

   • Fill out the form with details about your issue, including:
     • A clear description of the problem.
     • Steps to reproduce it (if applicable).
     • Relevant screenshots or error messages.

3. Use Alternative Contact Options:

   • Live Chat: Reach out via the live chat feature during business hours.
   • Email Support: Send an email to support@reviewmonk.com for assistance.

4. Track Your Support Ticket:

   • After submission, you’ll receive a confirmation email with a ticket number for tracking.

Important: Response times may vary depending on your subscription plan. Premium users receive priority support.

Summary

Whether you prefer self-help or personalized assistance, ReviewMonk provides robust support options to ensure a seamless experience. From comprehensive documentation to responsive customer support, help is always just a few clicks away.

Have a question? Explore our resources or contact us directly for a solution! 🚀